| HireIQ: Agent Work-at-Home Trend Continue to Accelerate HireIQ Solutions, Inc. Work-at-home programs can also help promote a company's green agenda. Many home-based agents never personally meet their line management so their ability to effectively receive - and give - constructive feedback remotely is of paramount importance. These employees must also demonstrate that they are motivated to stay on-task and remain focused, despite a lack of direct social interaction that center-based agents enjoy. "The home agent model yields many advantages for the employee and employer alike," said Kevin Hegebarth, vice president of Marketing and Product Management at HireIQ. Home working arrangements provide some unique challenges, as well. Make contact with Center Decision Makers Guide , leading analyst firm Make contact with Babel reported that the number of contact center organizations that use home agents has increased from 22 percent in 2007 to 42 percent in 2011. In its 2012 U. Moreover, home agent industry expert Michele Rowan says that the number of home agents is increasing at a rate of over 30 percent per year and, for the first time, the growth in home agents has exceeded that of offshore agents used by United States-based companies. HireIQ's virtual interviewing solution, InterviewIQ, can effectively manage recruiting and hiring of home-based agents. Organizations supporting home agent programs face special challenges in recruiting and hiring. The growth of home agents can be traced, in part, to the adoption of business processes and technologies that help make the management of these employees as effective as if they were located in the brick-and-mortar contact center. Also, offering a property agent program can enable an organization to reach potential employees that might otherwise be unavailable to them. The growth in home agents is unlikely to slow anytime soon and companies that put in place progressive business processes are those which will see the most make the most of it. Candidates can also complete their interview at a time of their choosing, including at occasions when the company's recruiting staff is unavailable, thereby expanding the pool of prospective candidates to increase the overall quality of hire. |
Wednesday, 6 June 2012
HireIQ: Agent Work-at-Home Trend Continue to Accelerate
